Our Services



Welcome Interactions

Gain increased customer loyalty by wishing your customers welcome

Customer care/Technical Support

Our passion in business is helping customers. COPC® certification for advanced services & solutions.

Customized up- and cross sales

In the Age of the Customer, customization of your offerings is the way to go


Loyalty building interactions

Build customer loyalty by interacting with your customers. Give your customers a call or pop a live chat right there on your web page.

Social media moderation

Companies realize that Customer Service are best skilled to moderate their Facebook pages and Twitter accounts

Proactive Web Support

Want eCommerce success? Guide your customers safely through your web shop.


FCR IMPROVEMENT

Work continuously with First Call Resolution (FCR) analyses and improvements to optimize your customer service.


Net Promoter Score

Measure your Net Promoter Score (NPS) to get insight in whether your customers would recommend your products/services


ROOT CAUSE ANALYSIS

Stay proactive by finding and fixing the Root Cause of a problem, rather than mending the ramifications.