Gain increased customer loyalty by wishing your customers welcome
Customer care/Technical Support
Our passion in business is helping customers. COPC® certification for advanced services & solutions.
Customized up- and cross sales
In the Age of the Customer, customization of your offerings is the way to go
Loyalty building interactions
Build customer loyalty by interacting with your customers. Give your customers a call or pop a live chat right there on your web page.
Social media moderation
Companies realize that Customer Service are best skilled to moderate their Facebook pages and Twitter accounts
Proactive Web Support
Want eCommerce success? Guide your customers safely through your web shop.
Work continuously with First Call Resolution (FCR) analyses and improvements to optimize your customer service.
Net Promoter Score
Measure your Net Promoter Score (NPS) to get insight in whether your customers would recommend your products/services
ROOT CAUSE ANALYSIS
Stay proactive by finding and fixing the Root Cause of a problem, rather than mending the ramifications.