GoExcellent has in-depth knowledge and experience in the management and operations of customer centers. We can do this from your premises or from our Customer Centers. Either way you can turn cost into profit.
GoExcellent manages more than 20 million customer interactions per year in 13 Customer Centers. Our Model Site brings together all the proven processes that need to be in place. It is a collection of best practices covering all areas in managing and operating a Customer Center.
Full outsourcing of customer services
Partial outsourcing combined with inhouse delivery
Onsite delivery of agents, team leaders and operations managers
Customer Center manager for client's organization
Delivery of sales staff blended into clients sales organization
Technology solutions that enable proactive customer solutions as a service
We used Model Site to streamline processes, technology solutions and reporting when we took over a large customer services operation in 2007. After less than one year, the average handling time had decreased by 20% while customer satisfaction had increased. We walk the talk!
Let us explain how different markets work and how to benefit from better customer service.
We take a closer look at your company and help you find possible improvements.
