Leading global BPO (Business Process Outsourcing) and customer experience company, Webhelp, has announced the appointment of Christine Scheffler as the group’s first chief human resources officer.
christine-scheffler-website-2

 

 

Christine, who was formerly CHRO at arvato, has already taken on this newly created position at Webhelp and is based in the Paris HQ.
Olivier Duha, co-founder and shareholder of Webhelp, said:

“Webhelp is growing on an international stage and at a very rapid pace. That is why we felt it was important to create a position that would look at organisational and people development opportunities across the group rather than on a country specific basis”

Read full article at Webhelp.com

Webhelp Nordic är Veckans Företag hos 24Kalmar.se.

Läs mer här:
http://24kalmar.se/2016/10/20/webhelp-har-star-medarbetaren-i-fokus/

 

 

 

Acquisition of Top Nordic Customer Experience Firm GoExcellent Completed

Leading global customer experience company, Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic.

Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, Norway and Denmark to Webhelp, as well as additional expertise in the technology, media and telecoms sectors.

The Nordic company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015. The team responsible for this growth will remain in place to ensure the expertise, contacts and local knowledge are maintained and harnessed to maximise the opportunities for development in the Nordic region and across Europe.

Frédéric Jousset, co-founder of Webhelp, said:
Frederic Jousset
“I am delighted that this acquisition has been finalised today and that we can welcome Terje and his wonderful team to Webhelp as Webhelp Nordic. Their expertise will enhance our ability to offer our clients a seamless, quality experience across a greater range of languages and countries in Europe. And as Webhelp Nordic, they will be able to call on the expertise and resources of Webhelp to ensure they can continue to develop and deliver even greater levels of service to their clients in the Nordic region.”

Terje Andreassen, CEO of Webhelp Nordic, said:

“This is a very proud day for me and all the team here. We are delighted to become Webhelp Nordic and are very excited about what this means for our future and the possibilities for the business in this region. Fuelled by Webhelp’s commitment to, and strength in technological development and data driven customer insight, our position in the Nordic region will be further strengthened.”

This acquisition is part of Webhelp’s strategy to actively pursue geographical expansion and will allow Webhelp to offer its customers services in four new languages in the areas of customer experience where Webhelp is already widely recognised.

The past 12 months have been very significant in the history of Webhelp. Major new client wins, such as the contract to handle customer contact for Unilever’s 400 consumer brands across five European countries, strategic acquisitions, and the commitment from global investment firm KKR, have seen this year mark a real turning point in the Webhelp story. In 2016 the turnover of the business is expected to be US$1bn.

 

 

ENDS

Press information:

For more information, or to arrange an interview, please contact

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com

Svenska GoExcellent förvärvas av globala franska kundservice-koncernen Webhelp

Kundserviceföretaget GoExcellent, med verksamhet i hela Norden, blir franskägt. Affären blev nyligen klar och innebär att GoExcellent nu blir en del av det globala företaget Webhelp som har 90 kontaktcenter i 27 länder och drygt 35 000 medarbetare med en omsättning på 1 miljard dollar. Ägarbytet planeras till 1 augusti 2016.

GoExcellent är Nordens ledande kundserviceleverantör. Tjänsterna omfattar främst teknisk support och kundservice men även back-office och försäljningstjänster. Uppdragsgivarna består av större företag i främst sektorerna IT, telekom, media och resor. Företaget sysselsätter 1 700 personer på nio platser i Danmark, Finland, Norge och Sverige, och omsatte ca 750 miljoner kronor 2015.

– Jag ser fram emot att vara med och ta företaget till nästa nivå tillsammans med en ny finansiellt stark ägare som också ligger i absolut framkant när det gäller innovativt arbete med kundnöjdhet och digitala lösningar. I nuläget ser jag inga organisatoriska förändringar och det är business as usual som gäller med hundra procent fokus på leveransen till våra uppdragsgivare och deras kunder, säger Terje Andreassen, VD på GoExcellent.

Arne Weinz, avgående styrelseordförande i GoExcellent är mycket nöjd med affären och menar att företaget nu står bra rustat för att kunna ta nästa steg i utvecklingen och bli ännu bättre i leveransen med draghjälp från en välrenommerad internationell aktör som Webhelp.

– Vi har varit ägare till GoExcellent i sju och ett halvt år sedan vi köpte tillbaka bolaget som vi grundade 2000 under namnet Excellent. Det har varit en resa med tvära kast, framgångar och motgångar, men under de senaste åren har vi uppnått den stabilitet som vi har eftersträvat. Under den här tiden har vi vänt bolaget från att ha varit ett bolag med stora förluster och missnöjda kunder till att bli ett mycket lönsamt företag, ensamt om att ha betydande verksamhet i hela Norden, förutom Island. Detta har vi åstadkommit genom att fokusera stenhårt på leveranser av hög kvalitet och på att ta väl hand om våra anställda, säger Arne Weinz, styrelseordförande i GoExcellent. – Vi i styrelsen är mycket nöjda med att lämna över GoExcellent till en så välrenommerad aktör som Webhelp. Vi känner att de har vad som krävs för att ta GoExcellent till nästa nivå och expandera vidare till Baltikum, säger Arne Weinz.

Förvärvet av GoExcellent är ett led i Webhelps strategi att fortsätta sin geografiska expansion, genom att nu även kunna erbjuda sina kunder tjänster inom fyra nya språk inom kundservice, där Webhelp redan är allmänt erkänd.

– Vi är väldigt glada över att kunna göra det här förvärvet. GoExcellent är Nordens bästa företag inom kundservice. Deras goda renommé i Norden, kombinerat med vår kunskap om att kunna leverera en kundupplevelse i världsklass, kommer kraftigt att öka vår förmåga att erbjuda våra kunder excellent kundservice på fler språk och fler platser i Europa, säger medgrundarna Olivier Duha och Frédéric Jousset på Webhelp.

GoExcellent förvärvas av Webhelp

WEBHELP REACHES $1BN TURNOVER WITH ACQUISITION OF LEADING SCANDINAVIAN CUSTOMER EXPERIENCE COMPANY

PARIS, June 23, 2016 – Leading global customer experience company, Webhelp, has today announced the acquisition of top Scandinavian customer relationship management firm, GoExcellent.

GoExcellent has nine centres employing 1,700 people across Sweden, Finland, Norway and Denmark and specialises in the technology, media and telecoms sectors. The company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015.

This acquisition is part of the Group’s strategy to actively pursue geographical expansion. It will allow Webhelp to offer its customers services in four new languages in the areas of customer experience where Webhelp is already widely recognized.

The deal is expected to be completed in August once all the relevant local antitrust approvals have been obtained. Webhelp will then have 90 centres across 27 countries employing 35,000 people. The turnover of the business in 2016 is expected to be US$1bn.

Olivier Duha and Frédéric Jousset, the two co- founders of Webhelp said:

“We are very excited about this acquisition and are delighted to be able to make this announcement today. GoExcellent is the best customer relationship firm in Scandinavia and the combination of their reputation in this region with our expertise for delivering great customer experience will greatly enhance our ability to offer our clients a seamless, quality experience across a greater range of languages and countries in Europe. This exciting development has been made possible by the support and belief of our new major shareholder, the investment fund, KKR.”

Terje Andreassen, CEO of GoExcellent said:

“Through this acquisition GoExcellent will be part of a global company with the industrial strengths to support future development. Omnipresent digitalization and rapidly changing customer behaviour changes the Customer Experience and the way we interact. Fuelled with Webhelp’s innovation strength and customer insights GoExcellent’s position in the Nordic region will be further strengthened.”

ENDS

Press information:

For more information, or to arrange an interview, please contact

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com

Terje Andreassen, CEO at GoExcellent +46 70 22 64 285 terje.andreassen@goexcellent.com

______________________________________________________________________

About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From 27 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.

More information can be found at www.webhelp.com

Press release – Webhelp Announces Acquisition of Top Scandinavian Customer Experience Company

Sweden: Electrolux förlänger och förnyar avtalet med GoExcellent

Emma Markström, Client Manager på GoExcellent

Emma Markström, Client Manager at GoExcellent

Det nordiska Contact Center företaget GoExcellent har fått förnyat förtroende från Electrolux om att fortsätta leveransen av kundservicetjänser till Electrolux kunder under ytterligare 3 år.

“GoExcellent har utvecklat en rad IT- och servicetjänster för Electrolux och dess servicepartners genom åren. Detta är ett steg bland många vi tillsammans ska ta framöver och vi ser fram emot vår gemensamma utveckling”, informerar Emma Markström, Client Manager på GoExcellent.

Avtalet omfattar olika tjänster inom bland annat kundservice via olika kanaler och omfattar marknaderna för Sverige och Norge. GoExcellent IT services i Piteå har utvecklat en rad tjänster för Electrolux och dess servicepartners genom åren.

Verksamheten drivs från GoExcellents kontor i Piteå och omfattar ca 60 medarbetare.

GoExcellent har levererat tjänster till våra kunder sedan 2001 med hög kundnöjdhet och vi ser fram emot tre nya år där vi tillsammans utvecklar samarbetet ytterligare.

“GoExcellent har levererat tjänster till våra kunder sedan 2001 med hög kundnöjdhet och vi ser fram emot tre nya år där vi tillsammans utvecklar samarbetet ytterligare”, säger Tobias Friedrich, Consumer Care Call Center Manager Nordic Cluster, Electrolux.

”Vi är väldigt stolta att få förnyat förtroende från Electrolux. Förlängningen av avtalet är resultatet av en kvalitativ leverans och god dialog vi har tillsammans och som vi kommer utveckla de kommande tre åren”, säger Terje Andreassen – CEO på GoExcellent.

För mer information, vänligen kontakta:
Terje Andreassen, CEO, 070-226 42 85, terje.andreassen@goexcellent.com

Om GoExcellent
GoExcellent Group är specialiserad på att driva contact centers i Norden. Med mer än 20 miljoner kundkontakter per år, en omsättning på 80 MEUR och en verksamhet på 10 orter har GoExcellent blivit en av Nordens ledande inom sitt område. Bland kunderna finns företag som Canal Digital, Fortum, RiksTV och Electrolux. Huvudkontoret ligger i Solna utanför Stockholm, GoExcellents contact center finns bland annat i Köpenhamn, Oslo, Helsingfors, Stockholm samt på sex andra orter i Norge, Finland och Sverige. GoExcellent ger sina medarbetare kompetens, teknologi och processer och bidrar därmed till sina kunders framgång.

Kontakta gratulerar GoExcellent AB till utmärkelsen Trygg Kundkontakt.

Kontakta har tagit fram en märkning för etiska kundkontakter, Trygg Kundkontakt, som ska vägleda konsumenterna till företag som arbetar med seriös kundservice och telefonförsäljning. GoExcellent utnämns till Trygg Kundkontakt av Kontakta.

www.kontakta.se

GoExcellent utnämns till Trygg Kundkontakt

GoExcellent is a Safe Customer Contact

The Swedish Contact Center Assodiation, Kontakta, congratulates GoExcellent AB awarded “Trygg Kundkontakt” (Safe Customer Contact). Kontakta has created a label for ethical customer contacts, Trygg Kundkontakt, guiding consumers towards companies who deliver qualitative customer service and telesales.

www.kontakta.se

GoExcellent certifies Nordic assignment in the COPC OSP Standard*

2015-09-11 STOCKHOLM

GoExcellent has achieved compliance for a Nordic assignment COPC OSP Standard*, Release 5.2, and is now certified.

– “We started up this assignment for one of our global clients just months ago, and we are very happy to have achieved compliance in such a short period of time, and on a Nordic level, says GoExcellent’s CEO Terje Andreassen. This certification is a further proof that GoExcellent is a Nordic player capable of delivering world class customer experience.”

* The COPC OSP Standard is a performance management system designed to meet client needs, sales, business development, and managing client relationships and improve process-, quality- and people management for an Outsourced Service Provider.
• For selected programs GoExcellent has been certified since 2005, being the first contact center in the Nordics within this framework.
• In 2012 GoExcellent were the first contact center in the world to achieve compliance to release 5.0 of the COPC standard.
• Currently GoExcellent has on-going recertifications for previously certified assignments
About GoExcellent

GoExcellent Group specializes in running Contact Centers in the Nordics. With more than 20 million customer interactions per year, annual revenue of 80 MEUR, 9 locations and 2000 employees, GoExcellent has become one of the largest vendors in the Nordic Region. Among the clients are Canal Digital, Fortum, RiksTV, and Samhall. Head office is in Stockholm, GoExcellent’s contact centers are in Stockholm, Copenhagen, Oslo, Helsinki, and six other places in Finland, Norway and Sweden.

For more information, please contact:
Terje Andreassen, CEO
terje.andreassen@goexcellent.com
+46 70 226 42 85

ECCCSA 2015 Awards

ECCCSA 2015 Awards

ECCCSA 2015 Awards finalist – GoExcellent
ECCCSA 2015 Awards Categories:

– Imporovement Strategy of the Year
– Innovation in Customer Service.

We are honored to be shortlisted as ECCCSA awards finalists. We are getting ready for the final judging rounds and after that, it’s off to the ECCCSA Awards gala London in June. See you there?!

http://www.goexcellent.com

GoExcellent

STOCKHOLM – Press release – February 11th 2015.

GoExcellent opens Gothenburg office

GoExcellent is starting operations in Gothenburg during spring 2015. When GoExcellent opens Gothenburg office, they will be located in Gårda Park, near Ullevi and public transportation. Recruiting starts this week.

– Gothenburg is a very important location for GoExcellent – and we are very happy to have landed the deal that made this expansion possible for us, says GoExcellent CEO Terje Andreassen.

Our research has proven that the Gothenburg region offers great competencies within contact center operations for our latest addition of locations, which is vital for our as well as for our client’s success, he continues.
GoExcellent is currently implementing and preparing for some 140 seats with great possibilities for further expansion.

GoExcellent’s recruiting process of both advisors and management personnel will officially kick off with job ads this week.

Read more about GoExcellent: www.goexcellent.com

For more information about GoExcellent opens Gotheburg office, please contact:

Terje Andreassen, CEO, +46 70 226 42 85, terje.andreassen@goexcellent.com

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